Keep your customers informed by putting them at the centre of all service interactions. Remotely detect when issues arise and provide customers with the guidance to fix them without needing to attend site. Improve service up-time and support systems remotely by connecting to IoT devices with Connected Field Service. Link orders to case history, parts product configurations, parts availability, pricing and any other relevant information to keep agents in the loop. By keeping things simple and only showing them what they need to see, they can get the job done faster.ĭeliver information about customer cases and deliver guides for common issue resolutions.
Work seamlessly on-the-goĪ dedicated app makes sure that field operatives have all the information they need to have – and none that they don’t. Create schedules through ‘drag and drop’ or map-enabled planning that efficiently gets staff with the correct skills to the right locations. Plan and assign the right resources to the right locations with manual, assisted, or fully automated scheduling and alignment. Set schedules that help align service delivery to customers and locations. What Can Microsoft Field Service CRM Do? Dynamics 365 Field Service Capabilities Manage contractsĭeliver predictable service that keeps customers happy.
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